About
Highly accomplished IT Manager and Senior Systems Engineer with 15+ years of success leading complex IT infrastructure projects and driving digital transformation. Proven expertise in architecting and implementing robust VMware, NetBackup, and Meraki solutions, consistently delivering projects on-time and under-budget. Adept at guiding cross-functional teams through critical systems implementations, enhancing operational efficiency, and ensuring SOX compliance.
Work
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Summary
Led comprehensive IT infrastructure projects, managing capital budgets and spearheading the migration from an MSP model to an in-house IT support structure, significantly enhancing operational control and efficiency.
Highlights
Spearheaded the migration of core infrastructure (servers and SANs) from an out-of-state collocation to an in-house datacenter, achieving full operational transition and reducing external service dependencies.
Architected and administered company-wide Meraki networking, firewalls, and SD-WAN, successfully migrating from MPLS connectivity to enhance network performance and reduce costs.
Upgraded and centralized VMware environment from version 5.0 to 6.5, optimizing virtualization performance and scalability for business operations.
Implemented Symantec NetBackup 9 with standardized backup and retention practices, establishing the first comprehensive backup policy including Azure vaulting for enhanced data security and SOX compliance.
Renown Regional Medical Center
|Infrastructure Media Retention Specialist / VMware Engineer / Architect
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Summary
Engineered and optimized critical infrastructure solutions, including large-scale data retention systems and a robust disaster recovery environment, significantly enhancing organizational resilience.
Highlights
Implemented a system-wide Symantec NetBackup solution (7.1, 5320 Appliances) including Standard Operating Procedures, ensuring comprehensive data protection for Epic systems.
Designed and built a redundant data center in a geographically separate location, establishing an Active/Active VMware environment with SRM and Vcloud Enterprise Suite on UCS/NetApp storage for robust disaster recovery capabilities.
Upgraded Symantec NetBackup to 7.5 and VMware from 4.1 to 5.5, re-engineering the infrastructure to leverage Disk-to-Disk-to-Tape backup strategies for improved efficiency and data integrity.
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Summary
Directed all IT operations, managed a team of IT professionals, and spearheaded critical infrastructure projects, ensuring system reliability and regulatory compliance within a dynamic hospitality environment.
Highlights
Reengineered the entire network infrastructure, including core switch, perimeter switching, and Sonicwall firewall, significantly enhancing network performance and security.
Implemented system change and control processes, Spiceworks ticket tracking, Appassure backup software, ABACA spam solution, and WiFi, streamlining IT operations and improving user support.
Supervised a team of IT professionals, coordinating schedules and providing performance feedback, while ensuring compliance with internal gaming controls through regular audits.
Resolved complex network and server connectivity issues in both internal and external environments, maintaining critical system uptime and business continuity.
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Summary
Designed, installed, and monitored critical network and systems infrastructure for a large-scale resort, enhancing operational efficiency and security while supervising helpdesk operations.
Highlights
Designed and installed key systems including Axess RFID skier gates, ESX 4 server virtualization with VM VSphere4, and single-mode fiber infrastructure, significantly improving guest experience and operational capabilities.
Implemented and monitored internal system security, managing user accounts, Group Policy Objects (GPOs), and antivirus/malware protection to safeguard critical data and systems.
Configured and deployed core Cisco switches and Cisco ASA firewalls, establishing a robust and secure network backbone for the organization.
Supervised helpdesk operations, ensuring efficient resolution of IT issues and maintaining high levels of user satisfaction.
Securitron Magnalock Corporation
|IT Support Specialist / Network Administrator / Helpdesk Supervisor
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Summary
Managed comprehensive IT support, network administration, and helpdesk operations, driving critical system upgrades and implementing solutions to enhance business communication and efficiency.
Highlights
Upgraded user Exchange systems from 5.5 to 2000 and then to 2003, ensuring seamless email communication and improved collaboration for the organization.
Implemented Sonicwall VPN, providing secure and efficient remote communication capabilities for traveling employees.
Administered AVANTE software for business solutions and installed OptioFax server and software, streamlining document management and communication workflows.
Supervised helpdesk operations, providing direct support and troubleshooting for various user systems and software applications.
Skills
IT Project Management
IT Project Management, Scrum Master Trained, ITIL Trained, Contract Negotiations, Vendor Relationship Management, Employee Development & Leadership, Cross-Team Collaboration, Customer Service Excellence, Change Management, Business Transformation.
Cloud & Virtualization
VMware Architecture, NetBackup Architecture, VMware 4.x-6.7, Vcloud Enterprise, Vrealize, Vcops, Symantec Netbackup 7.x-8.x, MS Clustering, Virtualization Software (ESX, VSphere).
Networking & Security
Meraki Cisco SDWAN, Firewalls, Switching, Meraki firewalls, Meraki switches, Meraki wireless access points, Cisco PIX, Cisco ASA firewalls, SonicWall firewalls, Cisco Wireless access points, MPLS, VPN, Network Infrastructure Design, Internal System Security, Virus and Malware Protection.
Systems Administration & Operations
Installations & Administration, Backup/Recovery & Troubleshooting, Systems Design & Implementation, Office 365, Exchange 365, MS Exchange 2000-2013, Active Directory, Windows Server 2003-2016, Windows Operating System, Mac OS 8.10-10.0, Linux, Blackberry Enterprise server, RDP, MS SharePoint Server, SQL client, SQL 2000-2016 server, Helpdesk Supervision.
Hardware & VoIP Systems
NetApp 8060 CDot SAN’s, NetApp 7Mode SAN’s, HP P9500 SAN’s, ShoreTel VoIP Phone System, Cisco UCS, Cisco VoIP Phone System, LTO 3, 4, and 5 tape backup drives, T3500 IBM Robotic Library, Quantum 6000 Tape Library, Lync Phone Systems.
Tools & Methodologies
DevOps Engineering, Solarwinds Orion monitoring software, Spiceworks ticket tracking, Appassure backup software, ABACA spam solution, Visio, Tivoli Encryption, Trend Micro Antivirus, McAfee Antivirus, Norton Antivirus, MS Office Suite, RTP, EPIC, IFS, Axess RFID.